Receiver has lost satellite signal

My only reason for hating Star Choice has to do with this error message which appears on my satellite receiver: "Receiver has lost satellite signal. Signal re-acquisition is in progress. Please wait." The problem is that this error message appears randomly, a couple of times a week. It does not go away, no matter how long I wait. Also, tantalizingly, there is no actual problem with signal reception because I can still see action (in today's case, the basketball game) behind the error message, and I can still hear the audio.

What is most annoying is not this error message. It's obviously a hardware failure of some sort, and Star Choice doesn't build the hardware that they sell. What annoys me is that I have contacted Star Choice twice, and Denise has once. Their solution is to reset the receiver. Guess what? I already know that resetting the receiver will make the problem go away. Until two days later when the same failure happens again. And guess what else. I don't like sitting on hold for half an hour with Star Choice each time this happens while I wait for someone to tell me to reset the receiver. Today, I decided that it was the last chance and I was going to have to get a replacement before the warranty ran out. Now I have a 60 minute wait on the phone (I'm not actually going to stay on the phone that long). Come on, guys. Just replace the thing already and make me happy with Star Choice again. As it is, I'm only staying with you because the other guys are worse.